I pledge to be brave: I pledge to have the courage to speak out when I see or feel there is danger to safety and escalate until I get a satisfactory answer, I pledge to communicate: I pledge to improve resident engagement by – listening to their concerns, encouraging access, taking action etc, I pledge to educate: I pledge to offer training/coaching to colleagues or to educate myself in a particular aspect of safety/compliance or culture, I pledge to listen: I pledge to listen to my colleagues, my team, contractors, suppliers and residents and take action where needed