I pledge to be pro-active: I pledge to never accept the status quo and always pressing for better resources, training, competences in our organisation, I pledge to change: I pledge to drive a culture of openness and welcome feedback, even though it may be difficult to receive, I pledge to communicate: I pledge to improve resident engagement by – listening to their concerns, encouraging access, taking action etc, I pledge to listen: I pledge to listen to my colleagues, my team, contractors, suppliers and residents and take action where needed